{"id":1019,"date":"2024-02-19T14:48:13","date_gmt":"2024-02-19T18:48:13","guid":{"rendered":"http:\/\/novoportal.uea.edu.br\/?page_id=1019"},"modified":"2025-09-26T15:19:47","modified_gmt":"2025-09-26T19:19:47","slug":"ouvidoria","status":"publish","type":"page","link":"http:\/\/www.uea.edu.br\/index.php\/ouvidoria\/","title":{"rendered":"Ouvidoria"},"content":{"rendered":"\n<div class=\"wp-block-stackable-columns alignfull stk-block-columns stk-block stk-51b2b12 stk-block-background stk--has-background-overlay\" data-block-id=\"51b2b12\"><style>.stk-51b2b12 .stk--block-align-51b2b12{align-items:center !important;}.stk-51b2b12 {background-color:linear-gradient(-225deg, #473B7B 0%, #3584A7 51%, #30D2BE 100%) !important;background-image:url(http:\/\/www.uea.edu.br\/wp-content\/uploads\/2024\/05\/bg_tit-1.png) !important;background-position:center center !important;background-repeat:no-repeat !important;background-size:cover !important;padding-top:200px !important;padding-bottom:80px !important;margin-bottom:0px !important;}.stk-51b2b12:before{opacity:0.3 !important;background-image:linear-gradient(-225deg, #473B7B 0%, #3584A7 51%, #30D2BE 100%) !important;}.stk-51b2b12-column{--stk-column-gap:35px !important;row-gap:35px !important;}@media screen and (max-width:999px){.stk-51b2b12 {padding-top:250px !important;padding-bottom:150px !important;}}@media screen and (max-width:689px){.stk-51b2b12 {background-image:url(http:\/\/www.uea.edu.br\/wp-content\/uploads\/2024\/05\/bg_tit-1.png) !important;background-position:bottom right !important;background-repeat:no-repeat !important;background-size:cover !important;padding-top:150px !important;padding-bottom:20px !important;}}<\/style><div class=\"stk-row stk-inner-blocks stk--block-align-51b2b12 stk-block-content stk-content-align stk-51b2b12-column\">\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-3a43e6b\" data-v=\"4\" data-block-id=\"3a43e6b\"><style>.stk-3a43e6b-container{margin-top:0px !important;margin-right:0px !important;margin-bottom:0px !important;margin-left:0px !important;}<\/style><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-3a43e6b-container stk--no-background stk--no-padding\"><div class=\"has-text-align-center-mobile stk-block-content stk-inner-blocks stk-3a43e6b-inner-blocks\">\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-7225c59\" id=\"ouvidoria\" data-block-id=\"7225c59\"><style>.stk-7225c59 {margin-bottom:10px !important;}.stk-7225c59 .stk-block-heading__text{font-size:45px !important;color:var(--theme-palette-color-8, #ffffff) !important;line-height:1.3em !important;font-weight:700 !important;}@media screen and (max-width:999px){.stk-7225c59 .stk-block-heading__text{font-size:40px !important;}}@media screen and (max-width:689px){.stk-7225c59 .stk-block-heading__text{font-size:24px !important;}}<\/style><h2 class=\"stk-block-heading__text has-text-color has-text-align-center\">Ouvidoria<\/h2><\/div>\n<\/div><\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-stackable-spacer stk-block-spacer stk--no-padding stk-block stk-b2c1613\" data-block-id=\"b2c1613\"><style>.stk-b2c1613 {height:130px !important;}@media screen and (max-width:999px){.stk-b2c1613 {height:70px !important;}}<\/style><\/div>\n\n\n\n<div class=\"wp-block-stackable-columns stk-block-columns stk-block stk-6fe6cb8\" data-block-id=\"6fe6cb8\"><style>.stk-6fe6cb8 {margin-bottom:0px !important;}<\/style><div class=\"stk-row stk-inner-blocks stk-block-content stk-content-align stk-6fe6cb8-column\">\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-d7a8921\" data-v=\"4\" data-block-id=\"d7a8921\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-d7a8921-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-d7a8921-inner-blocks\">\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-c87857e\" data-block-id=\"c87857e\"><p class=\"stk-block-text__text\">A Ouvidoria da Universidade do Estado do Amazonas (UEA) \u00e9 um \u00f3rg\u00e3o integrante da estrutura institucional da Universidade, em conson\u00e2ncia com os princ\u00edpios da administra\u00e7\u00e3o p\u00fablica definidos no art. 37 da Constitui\u00e7\u00e3o Federal, e com as diretrizes da Lei Federal n\u00ba 13.460\/2017 (Lei de Defesa dos Usu\u00e1rios de Servi\u00e7os P\u00fablicos), Decreto Estadual n\u00ba 40.636\/2019 (Decreto do Sistema de Ouvidoria Estadual), al\u00e9m de demais normativos estaduais e internos. Seu funcionamento est\u00e1 alinhado \u00e0 Pol\u00edtica de Governan\u00e7a e Integridade da Administra\u00e7\u00e3o P\u00fablica, conforme preconizado pela Controladoria-Geral da Uni\u00e3o (CGU) e por boas pr\u00e1ticas de governan\u00e7a p\u00fablica.<br>A Ouvidoria da Universidade do Estado do Amazonas (UEA) est\u00e1 integrada ao Se-OUV, com encaminhamento e interoperabilidade com a Controladoria-Geral do Estado do Amazonas (CGE-AM), utilizando os canais do Fala.BR, al\u00e9m de canais interno, respeitando os direitos de sigilo e prote\u00e7\u00e3o do usu\u00e1rio.<\/p><\/div>\n\n\n\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-6629291\" id=\"papel-estrategico-da-ouvidoria-no-sistema-de-integridade-da-uea\" data-block-id=\"6629291\"><style>.stk-6629291 .stk-block-heading__text{font-size:22px !important;}@media screen and (max-width:999px){.stk-6629291 .stk-block-heading__text{font-size:22px !important;}}<\/style><h2 class=\"stk-block-heading__text\">Papel Estrat\u00e9gico da Ouvidoria no Sistema de Integridade da UEA<\/h2><\/div>\n\n\n\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-02a2fcc\" data-block-id=\"02a2fcc\"><p class=\"stk-block-text__text\">A Ouvidoria da Universidade do Estado do Amazonas \u00e9 uma inst\u00e2ncia estrat\u00e9gica de escuta, prote\u00e7\u00e3o do cidad\u00e3o, responsabiliza\u00e7\u00e3o institucional e melhoria cont\u00ednua dos servi\u00e7os prestados pela UEA.<br><br><strong>Canal de escuta qualificada<\/strong>, garantindo que manifesta\u00e7\u00f5es de estudantes, servidores, professores, terceirizados e comunidade externa sejam acolhidas e processadas com imparcialidade, sigilo e responsabilidade;<br><br><strong>Ferramenta de controle social<\/strong>, promovendo a <strong>participa\u00e7\u00e3o cidad\u00e3<\/strong> na gest\u00e3o universit\u00e1ria e contribuindo para maior transpar\u00eancia dos processos institucionais;<br><br><strong>Mecanismo preventivo e corretivo<\/strong>, ao identificar padr\u00f5es de conduta, falhas de gest\u00e3o, conflitos de interesse, desvios de finalidade, fraudes e outras irregularidades;<br><br><strong>Aliada da \u00e9tica e da boa governan\u00e7a<\/strong>, sendo ponto de apoio para a constru\u00e7\u00e3o de uma cultura de integridade e respeito no ambiente acad\u00eamico e administrativo.<\/p><\/div>\n\n\n\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-e4ef340\" id=\"tipos-de-manifestacao-recebidas-e-tratadas\" data-block-id=\"e4ef340\"><style>.stk-e4ef340 .stk-block-heading__text{font-size:22px !important;}@media screen and (max-width:999px){.stk-e4ef340 .stk-block-heading__text{font-size:22px !important;}}<\/style><h2 class=\"stk-block-heading__text\">Tipos de Manifesta\u00e7\u00e3o Recebidas e Tratadas<\/h2><\/div>\n\n\n\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-fef343a\" data-block-id=\"fef343a\"><p class=\"stk-block-text__text\">A Ouvidoria da UEA est\u00e1 apta a receber, classificar, encaminhar e acompanhar as seguintes manifesta\u00e7\u00f5es:<br><br><strong>Den\u00fancias<\/strong>: relato de pr\u00e1tica de irregularidades, como ass\u00e9dio, nepotismo, fraudes, corrup\u00e7\u00e3o, omiss\u00f5es administrativas, entre outras; <strong>Reclama\u00e7\u00f5es<\/strong>: insatisfa\u00e7\u00e3o com servi\u00e7os prestados, atendimento ou condutas inadequadas; <strong>Solicita\u00e7\u00f5es<\/strong>: pedidos de acesso \u00e0 informa\u00e7\u00e3o ou provid\u00eancias administrativas; <strong>Sugest\u00f5es<\/strong>: propostas de melhoria dos servi\u00e7os e processos internos e <strong>Elogios<\/strong>: reconhecimento de boas pr\u00e1ticas ou bom atendimento.<\/p><\/div>\n\n\n\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-f9b217c\" id=\"garantias-e-principios-da-atuacao\" data-block-id=\"f9b217c\"><style>.stk-f9b217c .stk-block-heading__text{font-size:22px !important;}@media screen and (max-width:999px){.stk-f9b217c .stk-block-heading__text{font-size:22px !important;}}<\/style><h2 class=\"stk-block-heading__text\">Garantias e Princ\u00edpios da Atua\u00e7\u00e3o<\/h2><\/div>\n\n\n\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-857e0e1\" data-block-id=\"857e0e1\"><p class=\"stk-block-text__text\">A atua\u00e7\u00e3o da Ouvidoria est\u00e1 orientada por princ\u00edpios de: <strong>Imparcialidade e independ\u00eancia funcional,<\/strong> <strong>prote\u00e7\u00e3o do denunciante e do sigilo dos dados pessoais<\/strong> (em conformidade com a Lei Geral de Prote\u00e7\u00e3o de Dados \u2013 LGPD, Lei n\u00ba 13.709\/2018), <strong>celeridade e efici\u00eancia no tratamento das manifesta\u00e7\u00f5es,<\/strong> <strong>Transpar\u00eancia ativa e passiva e responsabilidade institucional na resposta \u00e0s demandas recebidas<\/strong><\/p><\/div>\n\n\n\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-1f699b5\" id=\"acoes-proativas-da-ouvidoria-no-fortalecimento-da-integridade\" data-block-id=\"1f699b5\"><style>.stk-1f699b5 .stk-block-heading__text{font-size:22px !important;}@media screen and (max-width:999px){.stk-1f699b5 .stk-block-heading__text{font-size:22px !important;}}<\/style><h2 class=\"stk-block-heading__text\">A\u00e7\u00f5es Proativas da Ouvidoria no Fortalecimento da Integridade<\/h2><\/div>\n\n\n\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-4be69bc\" data-block-id=\"4be69bc\"><p class=\"stk-block-text__text\"><strong>Relat\u00f3rios peri\u00f3dicos de gest\u00e3o<\/strong> com dados estat\u00edsticos e an\u00e1lises de risco institucional, <strong>campanhas educativas e eventos internos<\/strong> sobre \u00e9tica, escuta ativa, cultura de respeito e transpar\u00eancia, <strong>capacita\u00e7\u00f5es em parceria com \u00f3rg\u00e3os de controle<\/strong> (como a CGE-AM ou o TCE-AM) e <strong>fomento \u00e0 participa\u00e7\u00e3o da comunidade universit\u00e1ria<\/strong> na constru\u00e7\u00e3o de pol\u00edticas p\u00fablicas educacionais<\/p><\/div>\n\n\n\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-3fb98d7\" id=\"canais-de-atendimento-da-ouvidoria-da-uea\" data-block-id=\"3fb98d7\"><style>.stk-3fb98d7 .stk-block-heading__text{font-size:22px !important;}@media screen and (max-width:999px){.stk-3fb98d7 .stk-block-heading__text{font-size:22px !important;}}<\/style><h2 class=\"stk-block-heading__text\">Canais de Atendimento da Ouvidoria da UEA<\/h2><\/div>\n\n\n\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-19ee29c\" data-block-id=\"19ee29c\"><p class=\"stk-block-text__text\">A Ouvidoria da UEA disponibiliza m\u00faltiplos canais de contato para garantir acessibilidade e capilaridade do servi\u00e7o: <strong>Plataforma Fala.BR<\/strong> (Sistema Nacional de Ouvidorias, <strong>sistema interno da UEA, atendimento presencial <\/strong>e <strong>e-mail institucional.<\/strong><\/p><\/div>\n\n\n\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-a6aad48\" id=\"equipe-da-ouvidoria\" data-block-id=\"a6aad48\"><style>.stk-a6aad48 .stk-block-heading__text{font-size:22px !important;}@media screen and (max-width:999px){.stk-a6aad48 .stk-block-heading__text{font-size:22px !important;}}<\/style><h2 class=\"stk-block-heading__text\">Equipe da Ouvidoria<\/h2><\/div>\n\n\n\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-5329ef0\" data-block-id=\"5329ef0\"><p class=\"stk-block-text__text\"><strong>Fernanda Caroline Correa de Sousa<\/strong><br>Respondente<br><br><strong>Alice da Silva Cursino<\/strong><br>Atendente da ouvidoria da mulher<\/p><\/div>\n\n\n\n<div class=\"wp-block-stackable-columns stk-block-columns stk--hide-tablet stk-block stk-ca6196a\" data-block-id=\"ca6196a\"><div class=\"stk-row stk-inner-blocks stk-block-content stk-content-align stk-ca6196a-column\">\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-e3582ad\" data-v=\"4\" data-block-id=\"e3582ad\"><style>.stk-e3582ad {margin-top:20px !important;}<\/style><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-e3582ad-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-e3582ad-inner-blocks\">\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-5b15cd0\" id=\"publicacoes-importantes\" data-block-id=\"5b15cd0\"><style>.stk-5b15cd0 .stk-block-heading__text{font-size:22px !important;}@media screen and (max-width:999px){.stk-5b15cd0 .stk-block-heading__text{font-size:22px !important;}}<\/style><h2 class=\"stk-block-heading__text\">Publica\u00e7\u00f5es Importantes<\/h2><\/div>\n\n\n\n<div class=\"wp-block-stackable-feature-grid alignwide stk-block-feature-grid stk-block-columns stk-block stk-9a18796 is-style-offset\" data-block-id=\"9a18796\"><style>.stk-9a18796 {margin-top:10% !important;}<\/style><div class=\"stk-row stk-inner-blocks has-text-align-center stk-block-content stk-content-align stk-9a18796-column alignwide\">\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-4754656\" data-v=\"4\" data-block-id=\"4754656\"><style>.stk-4754656-container{padding-top:16px !important;padding-right:16px !important;padding-bottom:16px !important;padding-left:16px !important;}@media screen and (max-width:689px){.stk-4754656 {margin-top:30% !important;}}<\/style><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-4754656-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-4754656-inner-blocks\">\n<div class=\"wp-block-stackable-image stk-block-image stk-block stk-931be6b\" data-block-id=\"931be6b\"><style>.stk-931be6b {margin-top:-100px !important;}.stk-931be6b .stk-img-wrapper{width:80px !important;height:80px !important;}.stk-931be6b .stk-img-wrapper img, .stk-931be6b .stk-img-wrapper::after, .stk-931be6b .stk-img-wrapper::before{mask-image:url('data:image\/svg+xml;base64,PHN2ZyB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciIHZpZXdCb3g9IjAgMCAxMDAgMTAwIiBwcmVzZXJ2ZUFzcGVjdFJhdGlvPSJub25lIj48Y2lyY2xlIGN4PSI1MCIgY3k9IjUwIiByPSI1MCI+PC9jaXJjbGU+PC9zdmc+') !important;-webkit-mask-image:url('data:image\/svg+xml;base64,PHN2ZyB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciIHZpZXdCb3g9IjAgMCAxMDAgMTAwIiBwcmVzZXJ2ZUFzcGVjdFJhdGlvPSJub25lIj48Y2lyY2xlIGN4PSI1MCIgY3k9IjUwIiByPSI1MCI+PC9jaXJjbGU+PC9zdmc+') !important;}<\/style><figure><span class=\"stk-img-wrapper stk-img--shape stk-image--shape-stretch\"><img loading=\"lazy\" decoding=\"async\" class=\"stk-img wp-image-19909\" src=\"http:\/\/www.uea.edu.br\/wp-content\/uploads\/2025\/09\/iconuea01.png\" width=\"513\" height=\"507\" srcset=\"http:\/\/www.uea.edu.br\/wp-content\/uploads\/2025\/09\/iconuea01.png 513w, http:\/\/www.uea.edu.br\/wp-content\/uploads\/2025\/09\/iconuea01-300x296.png 300w\" sizes=\"auto, (max-width: 513px) 100vw, 513px\" \/><\/span><\/figure><\/div>\n\n\n\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-fd713b1\" id=\"relatorio-de-manisfestacao\" data-block-id=\"fd713b1\"><style>.stk-fd713b1 .stk-block-heading__text{font-size:18px !important;}@media screen and (max-width:999px){.stk-fd713b1 .stk-block-heading__text{font-size:18px !important;}}<\/style><h3 class=\"stk-block-heading__text\">Relatorio de Manisfestacao<\/h3><\/div>\n\n\n\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-dca04f2\" data-block-id=\"dca04f2\"><p class=\"stk-block-text__text\">Acessar Relat\u00f3rio de Manifesta\u00e7\u00e3o<\/p><\/div>\n\n\n\n<div class=\"wp-block-stackable-button-group stk-block-button-group stk-block stk-8df8a2d\" data-block-id=\"8df8a2d\"><div class=\"stk-row stk-inner-blocks stk-block-content stk-button-group\">\n<div class=\"wp-block-stackable-button stk-block-button stk-block stk-0c8afb3\" data-block-id=\"0c8afb3\"><a class=\"stk-link stk-button stk--hover-effect-darken\" href=\"http:\/\/transparencia.uea.edu.br\/wp-content\/uploads\/2025\/03\/Relatorio_de_Manisfestacao_-_Ouvidoria.pdf\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"stk-button__inner-text\">Baixar Relat\u00f3rio de Manifesta\u00e7\u00e3o<\/span><\/a><\/div>\n<\/div><\/div>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-84a9117\" data-v=\"4\" data-block-id=\"84a9117\"><style>.stk-84a9117-container{padding-top:16px !important;padding-right:16px !important;padding-bottom:16px !important;padding-left:16px !important;}@media screen and (max-width:689px){.stk-84a9117 {margin-top:30% !important;}}<\/style><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-84a9117-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-84a9117-inner-blocks\">\n<div class=\"wp-block-stackable-image stk-block-image stk-block stk-3aa5c22\" data-block-id=\"3aa5c22\"><style>.stk-3aa5c22 {margin-top:-100px !important;}.stk-3aa5c22 .stk-img-wrapper{width:80px !important;height:80px !important;}.stk-3aa5c22 .stk-img-wrapper img, .stk-3aa5c22 .stk-img-wrapper::after, .stk-3aa5c22 .stk-img-wrapper::before{mask-image:url('data:image\/svg+xml;base64,PHN2ZyB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciIHZpZXdCb3g9IjAgMCAxMDAgMTAwIiBwcmVzZXJ2ZUFzcGVjdFJhdGlvPSJub25lIj48Y2lyY2xlIGN4PSI1MCIgY3k9IjUwIiByPSI1MCI+PC9jaXJjbGU+PC9zdmc+') !important;-webkit-mask-image:url('data:image\/svg+xml;base64,PHN2ZyB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciIHZpZXdCb3g9IjAgMCAxMDAgMTAwIiBwcmVzZXJ2ZUFzcGVjdFJhdGlvPSJub25lIj48Y2lyY2xlIGN4PSI1MCIgY3k9IjUwIiByPSI1MCI+PC9jaXJjbGU+PC9zdmc+') !important;}<\/style><figure><span class=\"stk-img-wrapper stk-img--shape stk-image--shape-stretch\"><img loading=\"lazy\" decoding=\"async\" class=\"stk-img wp-image-19909\" src=\"http:\/\/www.uea.edu.br\/wp-content\/uploads\/2025\/09\/iconuea01.png\" width=\"513\" height=\"507\" srcset=\"http:\/\/www.uea.edu.br\/wp-content\/uploads\/2025\/09\/iconuea01.png 513w, http:\/\/www.uea.edu.br\/wp-content\/uploads\/2025\/09\/iconuea01-300x296.png 300w\" sizes=\"auto, (max-width: 513px) 100vw, 513px\" \/><\/span><\/figure><\/div>\n\n\n\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-5d1324d\" id=\"carta-de-servicos-da-uea\" data-block-id=\"5d1324d\"><style>.stk-5d1324d .stk-block-heading__text{font-size:18px !important;}@media screen and (max-width:999px){.stk-5d1324d .stk-block-heading__text{font-size:18px !important;}}<\/style><h3 class=\"stk-block-heading__text\">Carta de Servi\u00e7os da UEA<\/h3><\/div>\n\n\n\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-a34c4f9\" data-block-id=\"a34c4f9\"><p class=\"stk-block-text__text\">Conhe\u00e7a os Servi\u00e7os da UEA<\/p><\/div>\n\n\n\n<div class=\"wp-block-stackable-button-group stk-block-button-group stk-block stk-741bc5f\" data-block-id=\"741bc5f\"><div class=\"stk-row stk-inner-blocks stk-block-content stk-button-group\">\n<div class=\"wp-block-stackable-button stk-block-button stk-block stk-fc8679e\" data-block-id=\"fc8679e\"><a class=\"stk-link stk-button stk--hover-effect-darken\" href=\"https:\/\/www.uea.edu.br\/wp-content\/uploads\/2024\/04\/CartadeServicosUEA.pdf\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"stk-button__inner-text\">Acessar a Carta de Servi\u00e7os<\/span><\/a><\/div>\n<\/div><\/div>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-a8998e9\" data-v=\"4\" data-block-id=\"a8998e9\"><style>.stk-a8998e9-container{padding-top:16px !important;padding-right:16px !important;padding-bottom:16px !important;padding-left:16px !important;}@media screen and (max-width:689px){.stk-a8998e9 {margin-top:30% !important;}}<\/style><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-a8998e9-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-a8998e9-inner-blocks\">\n<div class=\"wp-block-stackable-image stk-block-image stk-block stk-3161a8f\" data-block-id=\"3161a8f\"><style>.stk-3161a8f {margin-top:-100px !important;}.stk-3161a8f .stk-img-wrapper{width:80px !important;height:80px !important;}.stk-3161a8f .stk-img-wrapper img, .stk-3161a8f .stk-img-wrapper::after, .stk-3161a8f .stk-img-wrapper::before{mask-image:url('data:image\/svg+xml;base64,PHN2ZyB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciIHZpZXdCb3g9IjAgMCAxMDAgMTAwIiBwcmVzZXJ2ZUFzcGVjdFJhdGlvPSJub25lIj48Y2lyY2xlIGN4PSI1MCIgY3k9IjUwIiByPSI1MCI+PC9jaXJjbGU+PC9zdmc+') !important;-webkit-mask-image:url('data:image\/svg+xml;base64,PHN2ZyB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciIHZpZXdCb3g9IjAgMCAxMDAgMTAwIiBwcmVzZXJ2ZUFzcGVjdFJhdGlvPSJub25lIj48Y2lyY2xlIGN4PSI1MCIgY3k9IjUwIiByPSI1MCI+PC9jaXJjbGU+PC9zdmc+') !important;}<\/style><figure><span class=\"stk-img-wrapper stk-img--shape stk-image--shape-stretch\"><img loading=\"lazy\" decoding=\"async\" class=\"stk-img wp-image-19909\" src=\"http:\/\/www.uea.edu.br\/wp-content\/uploads\/2025\/09\/iconuea01.png\" width=\"513\" height=\"507\" srcset=\"http:\/\/www.uea.edu.br\/wp-content\/uploads\/2025\/09\/iconuea01.png 513w, http:\/\/www.uea.edu.br\/wp-content\/uploads\/2025\/09\/iconuea01-300x296.png 300w\" sizes=\"auto, (max-width: 513px) 100vw, 513px\" \/><\/span><\/figure><\/div>\n\n\n\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-e32777a\" id=\"pesquisa-de-satisfacao\" data-block-id=\"e32777a\"><style>.stk-e32777a .stk-block-heading__text{font-size:18px !important;}@media screen and (max-width:999px){.stk-e32777a .stk-block-heading__text{font-size:18px !important;}}<\/style><h3 class=\"stk-block-heading__text\">Pesquisa de Satisfa\u00e7\u00e3o<\/h3><\/div>\n\n\n\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-06dc90e\" data-block-id=\"06dc90e\"><p class=\"stk-block-text__text\">Participe da Pesquisa de Satisfa\u00e7\u00e3o<\/p><\/div>\n\n\n\n<div class=\"wp-block-stackable-button-group stk-block-button-group stk-block stk-70f3148\" data-block-id=\"70f3148\"><div class=\"stk-row stk-inner-blocks stk-block-content stk-button-group\">\n<div class=\"wp-block-stackable-button stk-block-button stk-block stk-b989f6c\" data-block-id=\"b989f6c\"><a class=\"stk-link stk-button stk--hover-effect-darken\" href=\"https:\/\/docs.google.com\/forms\/d\/e\/1FAIpQLSc9YfQgmW_khmxIMoLSWWLJnWzRnAN0rx4WFqczr-iAjSczAA\/viewform?usp=dialog\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"stk-button__inner-text\">Acessar Formul\u00e1rio de Pesquisa<\/span><\/a><\/div>\n<\/div><\/div>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-95e90a8\" data-v=\"4\" data-block-id=\"95e90a8\"><style>.stk-95e90a8-container{padding-top:16px !important;padding-right:16px !important;padding-bottom:16px !important;padding-left:16px !important;}@media screen and (max-width:689px){.stk-95e90a8 {margin-top:30% !important;}}<\/style><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-95e90a8-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-95e90a8-inner-blocks\">\n<div class=\"wp-block-stackable-image stk-block-image stk-block stk-547d972\" data-block-id=\"547d972\"><style>.stk-547d972 {margin-top:-100px !important;}.stk-547d972 .stk-img-wrapper{width:80px !important;height:80px !important;}.stk-547d972 .stk-img-wrapper img, .stk-547d972 .stk-img-wrapper::after, .stk-547d972 .stk-img-wrapper::before{mask-image:url('data:image\/svg+xml;base64,PHN2ZyB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciIHZpZXdCb3g9IjAgMCAxMDAgMTAwIiBwcmVzZXJ2ZUFzcGVjdFJhdGlvPSJub25lIj48Y2lyY2xlIGN4PSI1MCIgY3k9IjUwIiByPSI1MCI+PC9jaXJjbGU+PC9zdmc+') !important;-webkit-mask-image:url('data:image\/svg+xml;base64,PHN2ZyB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciIHZpZXdCb3g9IjAgMCAxMDAgMTAwIiBwcmVzZXJ2ZUFzcGVjdFJhdGlvPSJub25lIj48Y2lyY2xlIGN4PSI1MCIgY3k9IjUwIiByPSI1MCI+PC9jaXJjbGU+PC9zdmc+') !important;}<\/style><figure><span class=\"stk-img-wrapper stk-img--shape stk-image--shape-stretch\"><img loading=\"lazy\" decoding=\"async\" class=\"stk-img wp-image-19909\" src=\"http:\/\/www.uea.edu.br\/wp-content\/uploads\/2025\/09\/iconuea01.png\" width=\"513\" height=\"507\" srcset=\"http:\/\/www.uea.edu.br\/wp-content\/uploads\/2025\/09\/iconuea01.png 513w, http:\/\/www.uea.edu.br\/wp-content\/uploads\/2025\/09\/iconuea01-300x296.png 300w\" sizes=\"auto, (max-width: 513px) 100vw, 513px\" \/><\/span><\/figure><\/div>\n\n\n\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-d224a49\" id=\"resultados-da-pesquisa\" data-block-id=\"d224a49\"><style>.stk-d224a49 .stk-block-heading__text{font-size:18px !important;}@media screen and (max-width:999px){.stk-d224a49 .stk-block-heading__text{font-size:18px !important;}}<\/style><h3 class=\"stk-block-heading__text\">Resultados da Pesquisa<\/h3><\/div>\n\n\n\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-e45f7d1\" data-block-id=\"e45f7d1\"><p class=\"stk-block-text__text\">Resultados da Pesquisa de Satisfa\u00e7\u00e3o<\/p><\/div>\n\n\n\n<div class=\"wp-block-stackable-button-group stk-block-button-group stk-block stk-4db46ca\" data-block-id=\"4db46ca\"><div class=\"stk-row stk-inner-blocks stk-block-content stk-button-group\">\n<div class=\"wp-block-stackable-button stk-block-button stk-block stk-fd9d1bf\" data-block-id=\"fd9d1bf\"><a class=\"stk-link stk-button stk--hover-effect-darken\" href=\"https:\/\/docs.google.com\/forms\/d\/13OdTQabRs4Y6h_Pxm79xIZvKOjQCPIFXM-qZ8t4w1SA\/viewanalytics\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"stk-button__inner-text\">Acessar Resultados da Pesquisa<\/span><\/a><\/div>\n<\/div><\/div>\n<\/div><\/div><\/div>\n<\/div><\/div>\n<\/div><\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-stackable-spacer stk-block-spacer stk--no-padding stk-block stk-d06ff8e\" data-block-id=\"d06ff8e\"><style>.stk-d06ff8e {height:140px !important;}<\/style><\/div>\n\n\n\n<div class=\"wp-block-stackable-feature-grid alignwide stk-block-feature-grid stk-block-columns stk-block stk-fd09e9f is-style-default\" data-block-id=\"fd09e9f\"><style>.stk-fd09e9f {overflow:hidden !important;padding-top:0px !important;padding-right:0px !important;padding-bottom:0px !important;padding-left:0px !important;margin-bottom:0px !important;}.stk-fd09e9f-column{--stk-columns-spacing:0px !important;--stk-column-gap:10px !important;}@media screen and (max-width:689px){.stk-fd09e9f-column{row-gap:18px !important;}}<\/style><div class=\"stk-row stk-inner-blocks has-text-align-center stk-block-content stk-content-align stk-fd09e9f-column alignwide\">\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-6b2feae\" data-v=\"4\" data-block-id=\"6b2feae\"><style>.stk-6b2feae-inner-blocks{justify-content:center !important;row-gap:3px !important;}.stk-6b2feae {border-top-left-radius:12px !important;border-top-right-radius:12px !important;border-bottom-right-radius:12px !important;border-bottom-left-radius:12px !important;overflow:hidden !important;border-style:solid !important;border-color:var(--theme-palette-color-5, #E2E7ED) !important;border-top-width:1px !important;border-right-width:1px !important;border-bottom-width:1px !important;border-left-width:1px !important;padding-bottom:20px !important;}.stk-6b2feae-container{min-height:0px !important;}<\/style><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-6b2feae-container stk--no-background stk--no-padding\"><div class=\"stk--column-flex stk-block-content stk-inner-blocks stk-6b2feae-inner-blocks\">\n<div class=\"wp-block-stackable-image stk-block-image stk-block stk-090602f\" data-block-id=\"090602f\"><style>.stk-090602f {border-top-left-radius:12px !important;border-top-right-radius:12px !important;overflow:hidden !important;align-items:flex-start !important;margin-top:0px !important;display:flex !important;}<\/style><figure><span class=\"stk-img-wrapper stk-image--shape-stretch\"><img loading=\"lazy\" decoding=\"async\" class=\"stk-img wp-image-19890\" src=\"http:\/\/www.uea.edu.br\/wp-content\/uploads\/2025\/09\/Imagem-do-WhatsApp-de-2025-09-25-as-09.39.37_22f34ec1-e1758893004682.jpg\" width=\"1045\" height=\"1048\" srcset=\"http:\/\/www.uea.edu.br\/wp-content\/uploads\/2025\/09\/Imagem-do-WhatsApp-de-2025-09-25-as-09.39.37_22f34ec1-e1758893004682.jpg 1045w, http:\/\/www.uea.edu.br\/wp-content\/uploads\/2025\/09\/Imagem-do-WhatsApp-de-2025-09-25-as-09.39.37_22f34ec1-e1758893004682-300x300.jpg 300w, http:\/\/www.uea.edu.br\/wp-content\/uploads\/2025\/09\/Imagem-do-WhatsApp-de-2025-09-25-as-09.39.37_22f34ec1-e1758893004682-1021x1024.jpg 1021w, http:\/\/www.uea.edu.br\/wp-content\/uploads\/2025\/09\/Imagem-do-WhatsApp-de-2025-09-25-as-09.39.37_22f34ec1-e1758893004682-150x150.jpg 150w, http:\/\/www.uea.edu.br\/wp-content\/uploads\/2025\/09\/Imagem-do-WhatsApp-de-2025-09-25-as-09.39.37_22f34ec1-e1758893004682-768x770.jpg 768w\" sizes=\"auto, (max-width: 1045px) 100vw, 1045px\" \/><\/span><\/figure><\/div>\n\n\n\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-f69a1f1\" id=\"chefe\" data-block-id=\"f69a1f1\"><style>.stk-f69a1f1 {margin-bottom:12px !important;}.stk-f69a1f1 .stk-block-heading__text{font-size:14px !important;color:#abb8c3 !important;font-weight:normal !important;text-transform:uppercase !important;}@media screen and (max-width:999px){.stk-f69a1f1 .stk-block-heading__text{font-size:14px !important;}}<\/style><h6 class=\"stk-block-heading__text has-text-color has-text-align-center\">Chefe<\/h6><\/div>\n\n\n\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-f2b7966\" data-block-id=\"f2b7966\"><p class=\"stk-block-text__text\">David Xavier da Silva<\/p><\/div>\n\n\n\n<div class=\"wp-block-stackable-button-group stk-block-button-group stk-block stk-f4e4de9\" data-block-id=\"f4e4de9\"><div class=\"stk-row stk-inner-blocks stk-block-content stk-button-group\">\n<div class=\"wp-block-stackable-button stk-block-button is-style-ghost stk-block stk-bad17ff\" data-block-id=\"bad17ff\"><style>.stk-bad17ff .stk-button{background:transparent !important;border-top-left-radius:12px !important;border-top-right-radius:12px !important;border-bottom-right-radius:12px !important;border-bottom-left-radius:12px !important;}.stk-bad17ff .stk-button:hover:after{background:transparent !important;opacity:1 !important;}:where(.stk-hover-parent:hover,  .stk-hover-parent.stk--is-hovered) .stk-bad17ff .stk-button:after{background:transparent !important;opacity:1 !important;}.stk-bad17ff .stk-button:before{border-style:solid !important;border-top-width:1px !important;border-right-width:1px !important;border-bottom-width:1px !important;border-left-width:1px !important;}<\/style><a class=\"stk-link stk-button stk--hover-effect-darken\" href=\"mailto:ouvidoria@uea.edu.br\" title=\"ouvidoria@uea.edu.br\" target=\"_blank\" rel=\"ouvidoria@uea.edu.br noreferrer noopener\"><span class=\"stk--svg-wrapper\"><div class=\"stk--inner-svg\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 512 512\" aria-hidden=\"true\" width=\"32\" height=\"32\"><path d=\"M48 64C21.5 64 0 85.5 0 112c0 15.1 7.1 29.3 19.2 38.4L236.8 313.6c11.4 8.5 27 8.5 38.4 0L492.8 150.4c12.1-9.1 19.2-23.3 19.2-38.4c0-26.5-21.5-48-48-48H48zM0 176V384c0 35.3 28.7 64 64 64H448c35.3 0 64-28.7 64-64V176L294.4 339.2c-22.8 17.1-54 17.1-76.8 0L0 176z\"><\/path><\/svg><\/div><\/span><span class=\"stk-button__inner-text\">ouvidoria@uea.edu.br<\/span><\/a><\/div>\n<\/div><\/div>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-791343a\" data-v=\"4\" data-block-id=\"791343a\"><style>.stk-791343a-inner-blocks{justify-content:center !important;row-gap:3px !important;}.stk-791343a {border-top-left-radius:12px !important;border-top-right-radius:12px !important;border-bottom-right-radius:12px !important;border-bottom-left-radius:12px !important;overflow:hidden !important;border-style:solid !important;border-color:var(--theme-palette-color-5, #E2E7ED) !important;border-top-width:1px !important;border-right-width:1px !important;border-bottom-width:1px !important;border-left-width:1px !important;padding-top:20px !important;padding-bottom:20px !important;}.stk-791343a-container{min-height:0px !important;}<\/style><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-791343a-container stk--no-background stk--no-padding\"><div class=\"stk--column-flex stk-block-content stk-inner-blocks stk-791343a-inner-blocks\">\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-58d7241\" id=\"endereco\" data-block-id=\"58d7241\"><style>.stk-58d7241 {margin-bottom:12px !important;}.stk-58d7241 .stk-block-heading__text{font-size:14px !important;color:#abb8c3 !important;font-weight:normal !important;text-transform:uppercase !important;}@media screen and (max-width:999px){.stk-58d7241 .stk-block-heading__text{font-size:14px !important;}}<\/style><h6 class=\"stk-block-heading__text has-text-color has-text-align-center\">ENDERE\u00c7O<\/h6><\/div>\n\n\n\n<div class=\"wp-block-stackable-icon stk-block-icon stk-block stk-c3e88d3\" data-block-id=\"c3e88d3\"><style>.stk-c3e88d3 {margin-bottom:0px !important;}.stk-c3e88d3 .stk--svg-wrapper .stk--inner-svg svg:last-child, .stk-c3e88d3 .stk--svg-wrapper .stk--inner-svg svg:last-child :is(g, path, rect, polygon, ellipse){fill:var(--theme-palette-color-1, #3eaf7c) !important;}<\/style><span class=\"stk--svg-wrapper\"><div class=\"stk--inner-svg\"><svg style=\"height:0;width:0\"><defs><linearGradient id=\"linear-gradient-c3e88d3\" x1=\"0\" x2=\"100%\" y1=\"0\" y2=\"0\"><stop offset=\"0%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-c-3-e-88-d-3-color-1)\"><\/stop><stop offset=\"100%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-c-3-e-88-d-3-color-2)\"><\/stop><\/linearGradient><\/defs><\/svg><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 384 512\" aria-hidden=\"true\" width=\"32\" height=\"32\"><path d=\"M215.7 499.2C267 435 384 279.4 384 192C384 86 298 0 192 0S0 86 0 192c0 87.4 117 243 168.3 307.2c12.3 15.3 35.1 15.3 47.4 0zM192 128a64 64 0 1 1 0 128 64 64 0 1 1 0-128z\"><\/path><\/svg><\/div><\/span><\/div>\n\n\n\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-b5cd70c\" data-block-id=\"b5cd70c\"><p class=\"stk-block-text__text\">Av. Djalma Batista, 3578. Flores<br>CEP 69050-010 &#8211; Manaus<\/p><\/div>\n\n\n\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-25a1813\" id=\"apoio-institucional\" data-block-id=\"25a1813\"><style>.stk-25a1813 {margin-bottom:12px !important;}.stk-25a1813 .stk-block-heading__text{font-size:14px !important;color:#abb8c3 !important;font-weight:normal !important;text-transform:uppercase !important;}@media screen and (max-width:999px){.stk-25a1813 .stk-block-heading__text{font-size:14px !important;}}<\/style><h6 class=\"stk-block-heading__text has-text-color has-text-align-center\">APOIO INSTITUCIONAL<\/h6><\/div>\n\n\n\n<div class=\"wp-block-stackable-columns stk-block-columns stk-block stk-790b5b2\" data-block-id=\"790b5b2\"><div class=\"stk-row stk-inner-blocks stk-block-content stk-content-align stk-790b5b2-column\">\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-3e2f3a2\" data-v=\"4\" 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